Tuesday, May 13, 2014
What Cities Can Teach Us About Branding
Washington, D.C., and New York are only about five hours apart, yet the two cities are remarkably different. Those visiting New York for the first time might be interested in trying their first New York bagel, visiting the Empire State Building, or seeing Times Square. Those venturing to Washington, D.C., will be more interested in seeing the major buildings of the U.S. government and visiting the monuments found around the city.
No one ventures to New York and then says, "There's no point in going to see Washington, D.C. It's going to be just like New York." Why? Branding.
In many ways, cities have done a great job of branding themselves to potential visitors. They've created an atmosphere and a 'product' or experience that is so unique visitors know they won't receive it anywhere else. When people hear certain cities' names, they already have perceptions about what they can see and do there and an idea about whether or not they should bother with such a trip.
That's what branding is all about.
What's distinct about a well-branded company?
A well-branded company has a strong customer presence. Potential customers know and recognize the brand name and logo. They have ideas about what the company offers and if the product is worth the investment. Advertising focuses around reinforcing that brand and helping customers create positive associations with it.
What your company can learn from the world's major cities
Today's major cities strive to offer visitors something no one else can. Washington, D.C., for example, is the only city in the world that can offer visitors the chance to visit the seat of the U.S. government, and they have capitalized on this appeal. In addition to government buildings, the city boasts a number of war memorials, presidential memorials, and museums. Even if these additional sites were not planned solely to market the city, they've created a unique and desirable environment for visitors. This is similar to what you should look to accomplish for your company.
How your company can offer a similar appeal and uniqueness
No matter how oversaturated your industry might be, your company must be able to demonstrate its own unique strengths. Just as each major city manages to create its own culture and attractions, your company must determine what makes it unique compared to the rest of the competition. Perhaps you offer unique guarantees or better prices. Maybe you provide a superior buying experience or higher-quality products. Whatever your strengths, you should work to determine where your customers are still left wanting and then fill that niche. Use that niche to create a unique experience that customers can expect when they come to you. Work to brand your company, so customers know to expect this type of product or experience when they use your company.
Just as cities around the world have created unique markets for themselves by offering experiences that only they can produce, your company can brand itself to offer something special. When customers know what they can expect from you and how your experience or product is unlike anything else, they'll be far more likely to keep coming back. Let us know if you're ready to start exploring what makes your brand completely unique!