Friday, August 15, 2014
Nurturing Leads from Every Angle
Understand who your customers are and where they are in their purchase journey. Then use that information appropriately.
A buyer's journey includes all the research and decision-making steps they take as they prepare to buy a product. Some customers are just starting out. They're looking for general information about their options and what factors they should be considering. Other buyers have narrowed down their search to just a few options and are looking to be convinced why one is superior to another. Still others are just about to make a purchase but just want to verify the product information. Understanding the buyer persona and where people are in the buying process will allow you to create targeted ads, messages, and content for customers at every step of the journey, increasing the odds they'll make a purchase.
Make sure your website makes it easy for customers to move through the buying process.
Your website should be designed to encourage people to move through the sales funnel, exciting them about your products and making them eager to complete the transaction. Personalization is a fantastic way to accomplish this. Have your website greet people by name, especially if they've visited before.
Use retargeting ads
Retargeting ads can be extremely helpful for bringing customers back to your website, especially if they've left items in your site's shopping cart. Customers have a tendency to visit pages while they're doing research, but then leave the page because they're not ready to make a purchase yet. Retargeting ads can help bring customers back to the page and remind them about your products and why they're superior. Even better, have your page remember the customer the next time they return. Remember what items they looked at or what they seemed interested in. Customers will appreciate the extra effort and the added ease in finding what they're looking for.
Make the most of social media
Keep an eye on social media for mentions of your company. This will alert you to customers considering your company or investigating your industry. You can then swoop in and make contact as they're beginning their search. Social media is also a great tool for remaining in contact with potential buyers and past buyers. Like people's status updates, retweet interesting things they have to say, and generally show interest in them. It will make them see you and your company more favorably, while also helping you remain in the forefront of their mind as they prepare to make a buying decision.
Nurturing leads is critical to persuading customers who are considering a purchase. While follow-up emails certainly play a role in bringing customers to the checkout button, they're not the only factor. Use some of the ideas above, and begin improving conversion rates quickly.